The wide, sling-style strap spreads weight evenly across your torso and aligns your centre of gravity—so your shoulders stay relaxed and your back feels supported.

Not at all. The padded, wrap-style strap cups gently over your shoulder and doesn’t cut in. Most parents say it feels surprisingly light!

Definitely. It’s fully adjustable and can be worn on either hip - just switch sides based on what’s more comfortable for you.

Absolutely. Just take it off, pop it on the other hip, and adjust the strap again. It’s designed to be worn on either side.

Yes - Pouch makes carrying much easier, but it’s not fully hands-free. You’ll still want to rest one arm around your toddler for safety and comfort.

Yes, the fabric is soft, light and breathable -perfect for Aussie summers or active days out.

That’s where it really shines. Pouch folds flat to fit in a pram or carry-on and is perfect for airports, city trips, hikes or whenever your toddler wants a rest.

Definitely. Pouch folds flat and fits easily into your carry-on or under the seat. It’s a lifesaver in airports and queues.

Absolutely. Pop it in on a cold or warm cycle with mild detergent and hang it to dry. Easy as.

We use double-stitched, high-quality fabric made to last through years of everyday use - even if you’re planning to use it again for baby #2.

We offer free standard shipping across Australia and New Zealand. Most orders arrive within 5 to 8 business days. You'll get a tracking link via email once your order ships.

At the moment, we only offer standard shipping, but we’re working on adding faster options soon.

Love it or return it! If it’s not the right fit for your family, send it back within 90 days for a full refund - no questions asked.

It’s rare (less than 5% of customers), but if it’s not a hit with your little one, no worries. You’re covered by our 90-Day Money-Back Guarantee.

We don’t offer direct exchanges, but you’re welcome to return your unused Pouch for a full refund within 90 days, then place a new order for your preferred colour.

Just email us at support@pouchofficial.com with your order number. We’ll guide you through the next steps. Returns must be unused and in original condition.

Once your return arrives and is inspected, we’ll issue your refund to the original payment method. This usually takes 3–5 business days.

We ship fast, so if you need to change or cancel your order, email us as soon as possible at support@pouchofficial.com. If your order has already been dispatched, we’ll need to go through the normal return process.

We accept Visa, Mastercard, Amex, PayPal, Apple Pay and Google Pay.

Yes, all prices include GST for customers in Australia and New Zealand. No surprises at checkout.

Only from our official website: pouchofficial.com. We don’t sell on third-party marketplaces like Amazon or eBay, so you’ll always get the real thing, covered by our guarantee.

Yes, every Pouch Baby Carrier is covered by our 12-month warranty against manufacturing defects.